How do I send my return back?
To complete a return or exchange of eligible items, please follow the instructions on the packing slip included with your order or bring to one of our stores. For an exchange, please make sure to also indicate the desired item number(s) and proper sizing (if applicable).
Please send items to:
301 N. Garden
Bloomington, MN 55425
In the event you no longer have your original packing slip, please print a copy of your Order Confirmation email and indicate your return or exchange request and include it with your package. Be sure to include your name, address, email, and phone number so we can confirm the origin of the order.
Legacy Toys does not pay to ship back returns or exchanges. You may return your package via the carrier of your choice, however; we suggest using a service that provides delivery confirmation and offers the option to put insurance on your package for the value of the item(s) enclosed.
Original shipping and handling charges (including customs fees, broker fees and tariffs for international shipments) are non-refundable.
Are there any online return exceptions?
No credit or item exchange will be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable), with all original tags attached and original packaging and parts included.
If an item is returned in a condition that is not new and has been used or damaged, (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.
Sales are final for all custom items, as well as Bargain Cave or Clearance items. Clearance items are products which are located in the Bargain Cave category, are marked "Clearance" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns are accepted or refunds/credits allowed for Bargain Cave and Clearance items. Bargain Cave and Clearance items are limited to stock on hand.
How long will my refund take?
Please allow 7-14 business days for the arrival of your order and the processing of your exchange or refund once mailed.
Legacy Toys In Store Return Policy
Most unopened items in new condition and returned within 60 days for Legacy Toys Rewards Members or 30 days for Non Members will receive a refund or exchange. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
Are there any instore return exceptions?
Holiday items, limited time only collections and clearance items may have modified return policies. Open or defective collectibles (e.g., special edition dolls, action figures, blind bags) cannot be returned. Personalized items cannot be returned.Candy, soda, food and perishable items may not be returned. If your game or puzzle is missing any pieces, the manufacturer will usually send them at no charge directly to you. If you have any problems we’re happy to assist with getting it resolved.
Will I get a refund if I return an item purchased as part of a BOGO promotion?When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.
- Buy One, Get One Free: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be sold at full price and the $40 item will be discounted by $40, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by the discount.
- Buy One, Get One 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be sold at full price and the $40 item will be discounted by $20, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by the discount.